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The system is in an overloaded congestion control condition (congestion level is greater than zero). The request to gracefully shut down the Unified CCE Enterprise Agent PG is rejected in the following cases:įinesse (or another CTI client that supports the Active and Standby CTI Server connection model) does not confirm the maintenance To gracefully shut down the CG Service is not needed. Graceful shutdown on the Unified CCE Enterprise Agent PG also shuts down the corresponding CG Service. On the standby or idle side, it has no migration activities to perform and just stops the services. Unified CCE Enterprise Agent PG, it gracefully migrates all agents and calls to its peer. When you invoke graceful shutdown on the active side of the The Unified CCE Enterprise Agent PG supports graceful shutdown. Unified CCE Enterprise Agent PG Graceful Shutdown Unified CCE Media Routing PG Graceful Shutdown.

Unified CCE Outbound Option Dialer Graceful Shutdown.Unified CCE Enterprise Agent PG Graceful Shutdown.You can stop the UnifiedĬCE VRU PG only after Unified CVP completes all calls and stops. You can stop the other Unified CCE Services directly using the Unified CCE Service Control Manager tool.īefore you stop the Unified CCE VRU PG service, set the corresponding Unified CVP to maintenance mode. Mode impacts the agent and calls in progress. Stopping these services directly without maintenance Unified CCE services to maintenance mode to gracefully shut them down. Into maintenance mode so that its peer can take over processing without impacting contact center operations.

Components Enabled for Graceful Shutdownīefore you perform a maintenance activity, you must put the Unified CCE Services that are running on the virtual machine (VM).

The Unified CCE Logger or AW-HDS stops, it can recover its state from its peer when it starts back up. The Unified CCE Logger and AW-HDS do not contribute directly to real time call and agent state activities.

While the peer side recovers call and agent states, it may not recover The duplex nature of these components means that the peer side can recover call and agent statesĪnd continue processing if any process in one side stops. The Unified CCE core components for managing call and agent states, such as the Unified CCE Router, PGs, CTI Server, and Outbound Operations such as reskilling and changing an agent's team membership are Agent and supervisor states,Ĭall states, and call context can be maintained. Processes take over, with minimal impact to the contact center day-to-day (Day 2) operations. With this feature, actively used processes can be brought down while the backup (ES) without the need for a maintenance window. The graceful shutdown feature allows you to perform firmware upgrades, apply security patches, and apply engineering specials

Orchestration Framework and Maintenance Mode.